DenSureFit is a professional-grade product that uses a professional technique. Even dentists had to learn how to perform a soft reline!
DenSureFit requires learning. While most are able to get a great fit on their first try, some do not. Hey, it's okay! Your DenSureFit Care Team is ready to help you figure out what is preventing your great fit and to provide a solution. Usually, this is something easily fixed by an adjustment or two.
Just because you didn't get a great result on the first try does not mean that DenSureFit did not work for you. We simply need to help you figure out the issue and help you fix it.
Please contact us and we will HAPPILY help you out.
Click HERE to watch, "OOPS! What If I Messed Up My DenSureFit?"
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DenSureFit Customer Support
- Phone: 844-682-3368
- Email: help@densurefit.com
- If you are able to take several pictures of your denture(s) from various angles and email them to help@densurefit.com, that would also be great.
DenSureFit is made of one of the finest materials available to dentists for soft relines, however, there can be various causes for a poor-fitting denture after a reline, whether it be a professional reline or a DenSureFit reline. It’s important for the new denture wearer to know that neither your dentist nor DenSureFit can guarantee a good fit if the denture is not properly fashioned, but we WILL help you to get the best fit possible for your situation. We truly want to work with you any way we can to achieve the best fit possible for your denture and your situation, while at the same time setting realistic expectations.
Doing a home reline requires learning, practice and patience…. sometimes even trial and error. Sadly, the kind of customer support you will find at DenSureFit is not commonplace anymore and we realize that many of you have probably had frustrating experiences with customer support teams, but at DenSureFit, we truly care! Which is why it’s so important to us that you know we are here for you and dedicated to your success! It’s important to us that you don’t give up on the first try if something goes wrong for you. Let us help you figure out what is preventing the good fit you desire.
Realistic expectations for your unique situation are important! Please keep in mind that while the ultimate goal is to be able to wear your denture adhesive-free, this will not be possible in every situation. DenSureFit will eliminate the need for adhesive for some, and for others it will reduce the amount and type of adhesive that is required. Generally, if you still need to use some adhesive over your DenSureFit liner, you will likely be able to switch from using paste to powder adhesive which, again, doesn’t stick to your gums like paste.
As you work through this troubleshooting guide, please make notes next to the items you feel may pertain to your situation so that we can work together to provide you with the best possible guidance in helping you achieve the optimum fit for your situation. Please read all carefully and eliminate the items that do not pertain to you.
When you contact us, it is helpful if you provide us with the following info so we can get a better idea of your situation and guide you in the right direction.
- Did you use DenSureFit on the upper, lower or both?
- How long has it been since your extractions?
- How long have you had this denture?
- Has your dentist done a hard reline on your denture?
- Is it a full denture or a partial?
Please read through the following scenarios and make a note of any that you feel apply so we can help you determine which ones best describe your particular situation.
First, it is important to determine whether your poor fit is a result of natural circumstances or if it is simply an OOPS! (an application issue).
- ITEMS 1, 2 & 3 BELOW address issues that are natural mouth issues and denture issues that DenSureFit might not be able to correct, but can make the situation more comfortable.
- ITEM 4 (OOPS!) BELOW deals with APPLICATION ERRORS that can likely be corrected with a DenSureFit re-do.
1. Could the natural shape of your roof or gums be affecting your fit of your upper? Do you have a flatter palate, a shallow trough, and/or a wider trough area? The dentures in the pictures below are not likely to get great suction. If your denture has any of these characteristics, you can get an improved and more comfortable fit with DenSureFit, but you will most likely require powder adhesive on top of the silicone to keep the denture in place properly. Every mouth shape is different. Certain contours naturally lend themselves to better opportunities for creating good suction, while others do not. A flatter palate, low gum lines and shallow troughs don’t provide adequate surface area for the denture to hang on to. High, rounded arches just naturally lend themselves to better suction. While we would love for DenSureFit to be capable of creating optimum suction for every denture wearer, sometimes that just isn’t possible. However, DenSureFit can provide a more comfortable fit, even if the assistance of denture adhesive is required in your situation.
If you lay a pencil across the top, the pencil would touch the top of the palate arch (suction spot). The trough is deep with lots of definition. There is no shallowness to the palate or the trough. This denture will be likely to achieve good suction with DenSureFit. If you’d like a more in-depth explanation, here’s a good video to watch: Some Denture Situations Get Better Suction Than Others
If your denture shape doesn’t lend itself to optimal suction, don’t be discouraged, there is still good news! DenSureFit will make your denture much more comfortable and you will be able to use far less adhesive and can likely switch to powder adhesive, which does not stick to your gums nearly as much as pastes do.
2. Could your denture have been fashioned incorrectly? Perhaps without a high enough wall? If your denture wall isn’t high enough, it's difficult for the denture to create good suction with your gums. The same holds true for the height of your palate arch (suction spot). Look at the photo below on the left. This denture does not have walls high enough to be able to hold onto the gums very well. The user has built up the wall with DenSureFit to make it higher.
Look at how this DenSureFit user in the example below adjusted the poor shape of her denture with DenSureFit. She builds up the walls/sides of her denture with the silicone to make them stay on better. This user figured out how to use DenSureFit to work for her using trial and error. Even though this is not the typical way that DenSureFit is used, some people are just determined to figure out how to make DenSureFit improve their immediate situation until they can get it corrected permanently with their dentist.
3. Are you overdue for a hard reline or a new denture? If so, it is still okay to use DenSureFit, but you might not achieve the perfect fit you desire, even though it may make it better and more comfortable. Some dentures are so big from gum shrinkage or so ill-fitting that they require a hard reline or a new denture altogether to achieve a good fit. DenSureFit is most effective when used between regular relines and adjustments from your dentist. It can make your denture more comfortable by providing cushioning and can greatly improve the fit in the interim if you need a hard reline or completely new denture. Unfortunately, DenSureFit isn’t designed or able to retrofit your denture in these types of situations and it is not our wish to sell our customers a product that isn’t going to meet their particular needs.
4. Was there an issue with the APPLICATION PROCEDURE? Sometimes, a very small issue in the application process can prevent an optimal fit. Most often, when someone tells us that they followed directions “to a TEE!”, we are actually able to help them identify an issue preventing them from achieving a great fit. This is where your awesome and amazing support team at DenSureFit comes in! We are thrilled If we can help you identify and resolve an application issue. We are passionate about customer service and this is GREAT NEWS for our customers because it means that together we can correct the issue and get you a great fit with a re-do! If you feel like it might be an application issue, read the Application Troubleshooting Guide below to see if you can find it. These are the most common issues that people encounter during the application process.
5. One size does not fit all! Sometimes the basic application technique needs to be adjusted by the user to get the best result for their unique situation. It could be that a re-application with customized adjustments might produce a better fit for you. We can help you to determine how to adjust your application so that it works the very best for you.
After reading the Application Troubleshooting Guide below, please let us know if you can figure out what the issue might be and contact us so that we can help you out!
DenSureFit OOPS! APPLICATION TROUBLESHOOTING GUIDE
1. Did the silicone start setting up on your denture before you got it into your mouth? (One of the most common "oops!")
Once you start expressing the silicone onto your denture, you must get the silicone onto your denture and into your mouth within a few seconds so that it spreads evenly in its most fluid state for a proper impression.
• Explanation: The 3 lines of silicone on the palate will start setting up quickly. If they start setting up outside of the mouth, it will not spread in its most fluid state, creating an uneven layer of silicone on the palate. This will obstruct any chances of getting suction or a good fit.
• Telltale Signs: Bare spots and/or humps of silicone on the palate or in trough where the lines of silicone were applied.
• HOW TO FIX: Peel out your lining and start from scratch again according to the Instructions. This time apply the silicone and get your denture into your mouth QUICKLY.
2. If you applied a second applicator of silicone (Snug Up), WHERE did you apply it?
The first applicator of silicone gets applied to the palate and in the trough. This lays the foundation. After that, you should NEVER apply more silicone to the palate. It should ONLY be applied to the trough area.
• Explanation: Too much silicone on the palate will make your palate too thick and will cause your denture to drop too low in your mouth, creating new voids in the trough. Your denture needs to fit as close to the roof of your mouth as possible with as THIN a layer of silicone as possible on the palate.
• Telltale Signs: Visible thick layer of silicone on the palate, you feel like you have “horse-teeth” (they drop too low in your mouth), loss of suction, a denture that rocks, poor overall fit.
• HOW TO FIX: Peel out your lining and start from scratch again according to the Instructions. If you apply a second or third applicator of silicone, carefully follow the SNUG-UP instructions in your booklet. After applying the first tube of silicone on the palate, apply ONLY to the trough area after that.
3. Did you seat your denture in the proper spot?
If your denture was not properly pressed up firmly into your suction spot during the curing process, your denture will not fit properly. Some people subconsciously push the denture back toward their throat during the seating process trying to "snug up" the front of their teeth. Doing this ruins the fit. The front of the teeth will get snug by adding more silicone there, not by pushing the denture back. Please resist this urge to push the denture back! Press up towards the bridge of the nose and then slightly forward to hook it into the suction spot properly.
• Explanation: The key to getting your best fit is to seat your denture ACCURATELY into your suction spot EVERY time you reline your denture and every time you give yourself a Snug-Up. Your denture is intended to stay in via suction. Suction happens in the highest, most curved part of the roof of your mouth, behind your gum line where your front teeth used to be. When you properly press your denture up into your suction spot during the curing process, it forces the silicone to fill the voids in the gum line in just the right spots so that your denture stays supported up in your suction spot. You need as THIN of a layer as possible on your palate. The palate of your denture and the roof of your mouth must be carbon copies of one another. You might have a natural tendency to push back towards your throat, thinking that you need to fill the gap at the front of your teeth, so they do not stick out. RESIST THIS URGE! It will destroy your fit! Trust that your gap will be filled with the silicone when you add enough silicone and when it is in your suction spot.
• Find your suction spot! Take your denture out of your mouth. Now, put your thumb inside on the roof of your mouth, and find that place behind your front gums where it is highest and curved. Your thumb likely fits right in that suction spot very well. Press UP towards the bridge of your nose and then press slightly forward. Now crook your index finger over the bridge of your nose with your thumb in that suction spot and press together firmly. This is the proper place to seat your denture while the silicone is setting up. Press your denture towards the bridge of your nose and slightly forward. You should NEVER push your denture back towards your throat.
• Telltale Signs: Uneven silicone on the palate; ridges of silicone on the palate where you had applied lines of silicone; excessive silicone expressed over the ridge at the front of the teeth; poor overall fit.
• HOW TO FIX: Peel out your lining and start from scratch again according to the Instructions. This time make sure that you are firmly pressing your denture up into your suction spot and then slightly forward when doing your initial application and any snug-up applications as well. NEVER push your denture back towards your throat.
4. Did you apply the correct amount of silicone for your needs?
The proper amount of silicone is critical for getting a good fit. Too much or too little can create a poor fit. Many times, one thinks that one applicator of silicone should be sufficient, but most people actually require 2 applicators to make their denture snug. The amount of silicone needed can change/increase as your gums continue to shrink, so you might need more silicone in the trough area to fill the voids as time goes on than you did before.
· Explanation: If you are experiencing rocking or if your denture is popping up on one side, this is usually an indication that the voids in your trough are not yet completely filled on an area. When there is a void on one side or on the front or back, when pressure is placed on the opposite side, the denture will pop up or rock. This can even happen after you had a great initial fit. Your gums shrink at different rates in different places, so you may have an area with more shrinkage. After you get a good initial fit, if you experience rocking or popping up at a later date and lose some suction, your gums may have shrunk in that spot, creating a new void that needs to be filled. Once the void is filled while the denture is seated firmly in the suction spot, the trough/gum line is leveled out again for a much-improved fit.
· Telltale Signs: When you push on one side, the other side pops up; or when you push on the front, the back pops up; or when you push on the back, the front pops up; or when you eat on one side, the other side pops up.
· HOW TO FIX: Prepare your denture for adding more silicone as instructed following the Snug-Up directions at the back of the Instructions Booklet. Clean, rinse, dry thoroughly. Add silicone to the area with the void. Seat firmly into suction spot for 4 minutes.